Last updated: 12 October 2026
We want every client and attendee to feel their investment was worthwhile. This policy sets out exactly when you can cancel, transfer or get a refund. It forms part of our Terms and Conditions and does not affect your statutory rights.
At a glance
| Situation | What happens |
|---|---|
| You cancel a workshop place 7 or more days before | Full refund |
| You cancel a workshop place less than 7 days before | Free transfer to a later date, or credit valid for 12 months |
| You attend the entire workshop with your camera on, take full part in the practice sessions, and it did not deliver what was described | Full refund if you claim in writing within 7 days, giving your reasons |
| We cancel or reschedule a workshop | Your choice of a full refund or a transfer |
| You reschedule a 1:1 session with 48 hours’ notice or more | Moved at no charge |
| You cancel a 1:1 session with less than 48 hours’ notice, or miss it | Session counts as used |
| You cancel a coaching package or programme before your first session | Full refund (no refunds once the programme has begun) |
| Digital downloads | No refund once the download link is sent, unless faulty |
1. Live workshops
Cancelling your place
- 7 or more days before the workshop: email us for a full refund.
- Less than 7 days before: we can’t offer a cash refund, as places are limited to 20 and are hard to fill at short notice. You can transfer free of charge to a later date of the same workshop, or take a credit for the full amount, valid for 12 months against any of our workshops or coaching.
- Sending someone in your place: you can pass your place to a colleague at any time at no cost. Just email us their name and email address before the workshop.
- Not attending without notice: no refund is due, but we will still send you the workbook and the replay of the teaching segments.
Our “worthwhile” guarantee
If you attend the entire workshop from start to finish with your camera on, take full part in the practice sessions, and the workshop did not deliver what was described on the booking page, we will refund you in full.
- Email info@finbarrbuckley.com within 7 days of the workshop.
- Explain in writing which parts of the workshop fell short of what was described. Claims without reasons cannot be accepted.
- You can keep the workbook. Your access to the replay will end once the refund is processed.
- The guarantee applies once per person per workshop.
If we cancel or reschedule
If we need to cancel or move a workshop, for example because of illness or too few bookings, we will tell you at least 48 hours in advance wherever possible. You can choose a full refund or a transfer to the new date.
If a technical problem on our side interrupts the live session for more than 30 minutes, we will either reschedule the remainder or refund you in full, whichever you prefer.
We are not responsible for travel, accommodation, time off work or other costs you incur in connection with the workshop.
2. 1:1 coaching and the Lead With Clarity programme
- Discovery calls are free. Please let us know if you can’t make yours so we can offer the time to someone else.
- Rescheduling sessions: you can move a session at no charge with at least 48 hours’ notice.
- Late cancellations and missed sessions: sessions cancelled with less than 48 hours’ notice, or missed, count as used. We will make an exception for genuine emergencies.
- Lateness: if you are more than 15 minutes late, the session may be shortened or treated as missed.
- If we need to move a session, we will reschedule at a time that suits you, at no cost.
- Cancelling before your programme begins: if you cancel a coaching package or programme before your first session, we will refund you in full.
- Once your programme has begun: packages and programmes are non-refundable from your first session onwards. Unused sessions remain valid for 6 months from your first session, so you can pause and resume if your circumstances change.
- Attendee-rate coaching booked after a workshop follows the same rules.
3. Digital resources
Workbooks, assessments and other downloads are delivered instantly. Because you have immediate access, they are non-refundable once the download link has been sent. If a file is faulty or isn’t as described, contact us and we will replace it or refund you.
4. Corporate training
Cancellation and refund terms for corporate training are set out in the written agreement with your organisation.
5. How refunds are paid
- Refunds go back to the card you paid with, in the same currency, through Razorpay.
- We process approved refunds within 5 working days. Your bank may take a further 5–10 working days to show the money in your account.
- The amount you receive may differ slightly from what you paid if exchange rates have changed or your card provider charged fees. These are outside our control.
6. Your statutory rights
If you are a consumer in the UK or EU, you may also have a 14-day right to cancel, explained in section 4 of our Terms and Conditions. Nothing in this policy limits your legal rights.
7. Contact us
To cancel, transfer or ask for a refund, email info@finbarrbuckley.com with your name, the service you booked and the date of purchase. We aim to reply within 2 working days.
Finbarr Buckley, Thenzawl, India 796186