Terms and Conditions

Last updated: 12 October 2026

These terms apply whenever you book a coaching session, programme, workshop or digital resource from Finbarr Buckley. Please read them before you buy. By completing a booking, you agree to them.

1. Who we are

Finbarr Buckley (Leadership & Career Coaching) is a sole trader business based in India, run by Finbarr Buckley. In these terms, “we”, “us” and “our” mean Finbarr Buckley, and “you” means the person booking or taking part.

  • Address: Thenzawl, India 796186
  • Email: info@finbarrbuckley.com
  • Website: www.finbarrbuckley.com

2. Our services

We provide:

  • 1:1 coaching: Leadership Coaching, Career Development Coaching, Interview Preparation, Executive Coaching and the 12-week Lead With Clarity programme, delivered online by video call.
  • Live online workshops: small-group sessions delivered on Zoom or a similar platform, including “Interview with Clarity: Winning Senior and Leadership Roles”.
  • Corporate training: delivered under a separate written agreement with the organisation, which takes priority over these terms where the two differ.
  • Digital resources: PDF workbooks, assessments and similar downloadable materials.

Free discovery calls are booked through our online booking page. They carry no obligation to buy.

3. Booking and payment

  • Prices are shown on our website and on the payment page before you pay. Workshops and resources are priced in GBP or EUR; coaching may be quoted in GBP, EUR, USD or INR.
  • Payments are processed securely by Razorpay. We never see or store your card details.
  • Any taxes that apply will be shown before you pay. Your card provider may charge currency conversion or overseas transaction fees; these are outside our control.
  • Your booking is confirmed when you receive our confirmation email. A contract between us is formed at that point.
  • Founding or introductory prices apply only to the dates and places stated at the time of booking.

4. Your right to cancel (consumers in the UK and EU)

If you are a consumer in the UK or EU, you normally have 14 days from booking to cancel a service for a full refund.

  • Workshops booked within 14 days of the event: when you book, you ask us to provide the workshop on its scheduled date. If you attend, the service has been fully provided and the 14-day right to cancel ends. Our Refund and Cancellation Policy still applies and is more generous in several respects.
  • 1:1 coaching started within 14 days: if you ask us to start sessions within the 14-day period and then cancel, we will refund the price less a fair amount for sessions already delivered.
  • Digital downloads: when you buy a downloadable resource, you agree that access starts immediately and that you lose the right to cancel once the download link is sent.

These rights are in addition to our Refund and Cancellation Policy, which sets out how refunds, transfers and the workshop guarantee work.

5. Live workshops

  • Group size: each workshop is limited to 20 participants.
  • Cameras on: live practice is central to the workshop, so you must have your camera on to take part. If you cannot, please contact us before the workshop to arrange a transfer.
  • What’s included: the live session, a PDF workbook, small-group practice and a 30-day replay of the teaching segments.
  • Recording: only the teaching segments are recorded. Breakout practice sessions are never recorded.
  • Replay access: the replay link is for your personal use, stays available for 30 days after the workshop and must not be shared, downloaded or redistributed.
  • Conduct: we expect respectful, professional behaviour. Anything shared by other participants stays in the room. We may remove anyone who disrupts the session or behaves inappropriately, without a refund.
  • Technology: you are responsible for a stable internet connection and a device with camera and microphone. We will email joining instructions in advance.
  • Attendee offers: attendees are offered a free 15-minute Interview Strategy Review and an attendee-only rate on 1:1 coaching, valid for 7 days after the workshop. These offers are optional and cannot be exchanged for cash.

6. 1:1 coaching

  • Sessions are held online at times agreed between us.
  • You can reschedule a session with at least 48 hours’ notice. Sessions cancelled with less notice, or missed, count as used.
  • If you are more than 15 minutes late, the session may be shortened or treated as missed.
  • Unless agreed otherwise in writing, coaching packages must be used within 6 months of the first session.
  • Our Refund and Cancellation Policy sets out refunds for coaching packages.

7. What coaching is and isn’t

Coaching is a collaborative process. We will bring structure, insight and honest feedback, and you remain responsible for your own decisions and actions.

  • We do not promise any particular outcome, including a job offer, interview, promotion, salary increase or certification.
  • Coaching is not therapy, counselling, medical, legal, financial or recruitment advice. If you need any of these, please seek a qualified professional.

8. Confidentiality

We keep what you share in coaching sessions confidential. We will only disclose it if the law requires us to or if we believe there is a serious risk of harm to you or others. Our Privacy Policy explains how we handle your personal data.

9. Intellectual property

All workshop content, workbooks, assessments, frameworks (including the C.L.A.R.I.T.Y. framework), recordings and website content belong to Finbarr Buckley. When you buy them, you receive a personal, non-transferable licence to use them for your own development. You must not copy, resell, share, record or use them to train others without our written permission.

10. Our liability

  • We will provide our services with reasonable care and skill.
  • We are not liable for losses that were not foreseeable, for business losses, or for decisions you make as a result of coaching.
  • Our total liability to you for any booking is limited to the amount you paid for it.
  • Nothing in these terms limits liability that cannot legally be limited, or removes your statutory rights as a consumer.

11. Events outside our control

If illness, a platform outage, a power or internet failure, or another event beyond our reasonable control prevents us delivering a service, we will let you know as soon as possible and offer a new date or a refund, as set out in our Refund and Cancellation Policy.

12. Changes to these terms

We may update these terms from time to time. The version on our website when you book is the one that applies to your booking.

13. Governing law

These terms are governed by the laws of India. If you are a consumer living in the UK, the EU or another country, you also keep the protection of any mandatory laws of your country of residence, and you may bring a claim in your local courts.

14. Contact us

If you have a question or concern, please email info@finbarrbuckley.com. We aim to reply within 2 working days.

Finbarr Buckley, Thenzawl, India 796186